Refund policy
✅ Our As-Represented Guarantee
At Garvis Med Equipment, we stand firmly behind every product we sell. All items are guaranteed to arrive in the condition represented in our listings — or you get 100% of your money back. You can rest easy knowing you're dealing with a veteran-owned company based in integrity.
🔄 How Our Return Process Works:
• Contact us within 5 business days of receipt with any discrepancies at garvismedical@gmail.com and provide a description of the issue with photographic evidence.
• Return the item in the original packaging, rewrapped as received, and provide a tracking number.
• We process all returns within 2 business days of receiving the item.
⚠️ Important Return Terms:
• 📦 Return shipping is paid by the buyer.
• 💲 An up to 15% restocking fee may apply if the item is returned and was accurately described.
• 📝 Do not sign for visibly damaged freight shipments. Document damage at delivery.
• 💵 Refunds are issued to the original payment method only after item inspection.
• 🚚 Shipping costs are only refunded if the return is due to our error or a misrepresented product.
🌎 International Returns:
• 🔒 Our As-Represented Guarantee applies to international orders.
• 📦 The buyer is responsible for return shipping unless the item is found to be misrepresented.
• 📄 Returns must include customs forms citing “Return of merchandise.”
• 📊 All return shipments must include tracking and appropriate insurance coverage.
❓ Common Questions About Our Return Policy:
Q: I received my purchase, but I no longer want it. Am I covered by the "As-Represented Guarantee"?
A: Yes, but the buyer is responsible for return shipping and up to a 15% restocking fee if the item was accurately described.
Q: What happens if my equipment arrives damaged during shipping?
A: Document damage with photos immediately and refuse delivery if possible. Contact us within 24 hours at garvismedical@gmail.com with your order number and photos. We’ll arrange a replacement or refund promptly.
Q: What makes Garvis Med Equipment's guarantee different?
A: As a veteran-owned business, integrity is our foundation. We thoroughly inspect and test all equipment before listing, provide accurate descriptions, and process returns within two business days.
Q: Do I need to keep the original packaging?
A: Yes. All returns must include original packaging, as received.
Q: What if I discover a problem after 5 business days?
A: Our return window is firm. Contact must be made within 5 business days of delivery to qualify for our guarantee.
⚖️ Important Disclaimer:
Regardless of the origin of the equipment, documentation provided, or identification markings, the equipment offered here is not certified or recommended for any specific use. By purchasing, you accept full responsibility and release Garvis Med Equipment from any liability, incidental or consequential.
📞 Need Help?
For return-related questions, contact us at garvismedical@gmail.com or call (812) 565-9325 during business hours.
Return policies subject to change. Policy in effect at time of purchase will apply.