Shipping policy

📦 Domestic Shipping

Processing Time: All non freight orders are shipped within two business days of receipt.

Shipping Methods: We ship via USPS or FedEx. Simply choose your preferred option at checkout.

Shipping Rates: Our shipping rates are calculated in real-time at checkout based on:

• 📏 Item weight
• 📍 Delivery address
• 🚚 Selected shipping service

Tracking: All shipments include tracking information sent to your email once your order ships.

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🌎 International Shipping

Garvis Med Equipment proudly ships to over 30 countries worldwide, bringing reliable medical equipment to global healthcare facilities and providers.

Countries We Ship To:

🇦🇺 Australia • 🇦🇹 Austria • 🇧🇪 Belgium • 🇨🇦 Canada • 🇨🇿 Czech Republic • 🇩🇰 Denmark • 🇫🇮 Finland • 🇫🇷 France • 🇩🇪 Germany • 🇭🇰 Hong Kong SAR China • 🇮🇪 Ireland • 🇮🇱 Israel • 🇮🇹 Italy • 🇯🇵 Japan • 🇲🇾 Malaysia • 🇳🇱 Netherlands • 🇳🇿 New Zealand • 🇳🇴 Norway • 🇵🇱 Poland • 🇵🇹 Portugal • 🇸🇬 Singapore • 🇰🇷 South Korea • 🇪🇸 Spain • 🇸🇪 Sweden • 🇨🇭 Switzerland • 🇦🇪 United Arab Emirates • 🇬🇧 United Kingdom • 🇺🇸 United States • and more.

International Shipping Options:

• ⏱️ Standard International: USPS Priority Mail International (6-10 business days)
• 🚀 Expedited International: USPS Priority Mail Express International (3-5 business days)
• ⚡ Premium: DHL Express (1-3 business days, available for most countries)

International Shipping Considerations:

📄 Customs & Duties

• We provide accurate Harmonized System (HS) codes for all products to facilitate customs clearance
• International customers are responsible for all applicable duties, taxes, and customs fees
• Shopify automatically generates required customs forms for international shipments
• Customers should verify their country's specific import requirements for medical equipment before purchase

⏰ International Delivery Timeframes

• Delivery estimates don't include customs processing time, which varies by country
• Shipments to remote areas may require additional transit time
• Customs delays are beyond our control and may extend delivery timeframes

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🏗️ Freight Shipping Information

For larger medical equipment requiring freight delivery, please Request Freight Shipping directly.

We offer two convenient options:

• 🔄 Option 1: Purchase now with a $100 freight deposit

  • Complete your purchase with a $100 freight deposit
  • We'll contact you for shipping details and calculate the final shipping cost
  • Any difference between actual shipping cost and your deposit will be charged or refunded

• 📋 Option 2: Request a quote before purchase

  • Email garvismedical@gmail.com with the item name and your delivery address
  • We guarantee a freight quote within one business day

Required Freight Information:

• ✓ Delivery location type (commercial or residential)
• ✓ Contact phone number for delivery coordination
• ✓ Liftgate requirement (yes/no)
• ✓ Inside delivery requirement (yes/no)
• ✓ Loading dock availability
• ✓ For residential deliveries: confirmation that someone will be available to sign at delivery

Freight Shipping Notes:

• ✓ All freight shipments include insurance coverage
• ⚠️ CRITICAL: Examine all items thoroughly at time of delivery and DO NOT sign for any visibly damaged items
• ✓ We will provide an invoice showing actual freight charges - you only pay for shipping and insurance with no extra fees
• ✓ A PRO number for tracking your freight shipment will be provided once your order is booked

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⚠️ Shipping Delays

While we strive to maintain our stated delivery timeframes, occasionally delays may occur due to:

• Carrier delays
• Extreme weather conditions
• Holidays
• High-volume periods
• Supply chain disruptions

We'll communicate any significant delays affecting your order as soon as possible.

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📞 Contact Us

For any shipping questions, please contact our logistics team at garvismedical@gmail.com or call (812) 565-9325 during business hours.

Shipping policies subject to change; rates shown at checkout are final.