Buying-Shipping Guide

✅ As Represented Guarantee

At Garvis Med Equipment, we stand firmly behind every product we sell. All items are Guaranteed to arrive in the condition represented in our listings or you get 100% moneyback. You can rest easy knowing you are dealing with a veteran-owned company based in integrity.

🔄 How Our Guarantee Works:

1.     Contact us within 5 business days of receipt with any discrepancies (garvismedical@gmail.com) and provide a description of any discrepancy and include photographic evidence.

2.     Return item in original packaging. Rewrap and package as received and share your tracking number.

3.     That's it! We process all returns within two business days of receipt.

⚠️ Important Guarantee Terms:

  • 📦 Return shipping costs are the customer's responsibility and will be refunded when our team receives your purchase and processes it back into the warehouse
  • 💲 15% restocking fee applies for items that were returned, but the purchased product was exactly as described/represented
  • 📝 Freight shipping claims require documentation at delivery - do not sign for visibly damaged items

❓ FAQs on the As Represented Guarantee:

Q: I received my purchase, but I no longer want it. Am I covered by the "As Represented Guarantee"?
A: You have 5 business days after receiving your purchase to contact us and return. For a change of heart, you will have to pay all shipping costs and pay a 15% restocking fee.

Q: What happens if my equipment arrives damaged during shipping?
A: Document the damage immediately with photos and refuse delivery if possible. Contact us within 24 hours at garvismedical@gmail.com with your order number and photos. We'll work with you to arrange a replacement or refund promptly.

Q: What makes Garvis Med Equipment's guarantee different from other sellers?
A: As a veteran-owned business, integrity is our foundation. We thoroughly test and verify all equipment before listing, providing accurate descriptions and detailed photos. Our two-business-day processing of returns demonstrates our commitment to your satisfaction.

Q: Do I need to keep the original packaging?
A: Yes. Please retain all original packaging for at least 5 business days after delivery.

Q: What if I discover an issue after the 5-day window?
A: While our official return window is 5 business days, we understand that some issues may not be immediately apparent. Contact us right away if you discover a functionality problem, and we'll work with you on a case-by-case basis.

Q: How do you handle returns for international customers?
A: International customers are covered by the same As Represented Guarantee. Contact us first before returning any item, as international returns require specific documentation. Return shipping responsibility remains with the customer until inspection is complete.

⚖️ Important Disclaimer

Regardless of the origin of the equipment, documentation provided or identification appearing upon the equipment, the equipment described and offered here is in no way certified for, recommended for, or offered for any specific use. The purchaser agrees that the seller shall not be held responsible or liable for any injuries or damages, whether incidental or consequential, associated in any way with the equipment. The purchaser, by purchasing this equipment, indicates their acknowledgment of, and agreement to the terms of this disclaimer.

📦 Domestic Shipping Options

We ship via USPS or FedEx. Simply choose your option at checkout. All orders are shipped within two business days of receipt.

How We Calculate Domestic Shipping

Our shipping rates are calculated in real-time at checkout based on:

  • 📏 Item Weight
  • 📍 Delivery Address
  • 🚚 Selected shipping service

🌎 International Shipping

Garvis Medical proudly ships to over 30 countries worldwide, bringing reliable medical equipment to global healthcare facilities and providers.

Countries We Ship To:

🇦🇺 Australia • 🇦🇹 Austria • 🇧🇪 Belgium • 🇨🇦 Canada • 🇨🇿 Czech Republic • 🇩🇰 Denmark • 🇫🇮 Finland • 🇫🇷 France • 🇩🇪 Germany • 🇭🇰 Hong Kong SAR China • 🇮🇪 Ireland • 🇮🇱 Israel • 🇮🇹 Italy • 🇯🇵 Japan • 🇲🇾 Malaysia • 🇳🇱 Netherlands • 🇳🇿 New Zealand • 🇳🇴 Norway • 🇵🇱 Poland • 🇵🇹 Portugal • 🇸🇬 Singapore • 🇰🇷 South Korea • 🇪🇸 Spain • 🇸🇪 Sweden • 🇨🇭 Switzerland • 🇦🇪 United Arab Emirates • 🇬🇧 United Kingdom • 🇺🇸 United States • and more.

International Shipping Options:

  • ⏱️ Standard International: USPS Priority Mail International (6-10 business days)
  • 🚀 Expedited International: USPS Priority Mail Express International (3-5 business days)
  • ⚡ Premium: DHL Express (1-3 business days, available for most countries)

International Shipping Considerations:

📄 Customs & Duties

  • We provide accurate Harmonized System (HS) codes for all products to facilitate customs clearance
  • International customers are responsible for all applicable duties, taxes, and customs fees
  • Shopify automatically generates required customs forms for international shipments
  • Customers should verify their country's specific import requirements for medical equipment before purchase

⏰ International Delivery Timeframes

  • Delivery estimates don't include customs processing time, which varies by country
  • Shipments to remote areas may require additional transit time
  • Customs delays are beyond our control and may extend delivery timeframes

🔄 International Returns

  • Our As Represented Guarantee applies to international orders
  • Customer is responsible for return shipping costs until item inspection is complete
  • International returns require proper customs documentation citing "Return of merchandise" as reason for return
  • Return shipping must include tracking and adequate insurance

🏗️ Freight Shipping Information

For larger medical equipment requiring freight delivery, please contact us directly to arrange shipping.

Required Freight Information:

  • 🏠 Complete delivery address (residential or commercial)
  • 📱 Contact phone number for delivery coordination
  • 🛗 Liftgate requirement (yes/no)
  • 🚪 Inside delivery requirement (yes/no)
  • 👌 White glove service requirement (yes/no)
  • 📅 Preferred delivery window (date range and time)
  • 🔄 Loading dock availability
  • 🚛 Any access restrictions for large vehicles
  • 🏢 Floor number for delivery (if applicable)
  • 🛗 Elevator availability (if applicable)

Freight Shipping Notes:

  • ✓ All freight shipments include insurance coverage
  • ✓ Freight delivery appointments will be scheduled in advance
  • ⚠️ Inspection at time of delivery is critical - note any visible damage on delivery receipt
  • ⚠️ Refuse delivery of visibly damaged items when possible
  • ✓ We recommend having assistance available for receiving large equipment

📞 Contact Us

For any shipping questions, please contact our logistics team at shipping@garvismedical.com or call (812) 555-1234 during business hours.

Shipping policies subject to change; rates shown at checkout are final.